Shipping Policy
At NE10 Vodka, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how and when your order will be delivered.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- In case of high order volume or any delays, we will inform you via email.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times and shipping options are provided at checkout based on your location and selected shipping method.
- Delivery times are estimated and are not guaranteed, especially during peak periods or due to external factors beyond our control (e.g., postal or customs delays, severe weather).
Domestic Shipping
- We offer standard and express shipping options for domestic orders.
- Standard shipping typically takes 2-3 business days, while express shipping takes 1 business days.
- Please note that rural or remote areas may have longer delivery times.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can use this tracking number to check the status of your shipment on the carrier's website.
Damages and Issues
- If your order arrives damaged, please contact us immediately at info@ne10vodka.co.uk with your order number and photos of the damaged item.
- We will assess the issue and provide a solution, such as a replacement or refund, if applicable.
Contact Us
For any questions or concerns about your order or our shipping policy, please contact us at info@ne10vodka.co.uk